Hi Tanya, Thank you for reaching out, and we are so sorry to hear about your experience! Because the MicroSteel container uses an airtight silicone seal to prevent leaks, trapped air or temperature changes can sometimes create a strong vacuum seal, making it stubborn to open. Tips for Opening the Lid: Release the Silicone Valve: Make sure to pull up on the silicone air release valve/plug on top of the lid first to break the vacuum seal before trying to lift the latches or cover. Warm the Edges: If it remains stuck, running warm water briefly around the outer edge of the lid can help loosen the silicone seal. We want to make this right for you. Please reach out to our team directly at 657-275-3738 or via email at support@bentgo.com with your purchase details. We would be happy to troubleshoot further, or provide a resolution. Thank you, Jessica Bentgo Support

Hi Kmkz1111, Thank you for your review. We’re sorry about your experience with your Bentgo Microsteel Lunchbox, and the missing vent tab. We always want our customers to enjoy every item they purchase. All Bentgo products are backed by our warranty, and we’re happy to help with a replacement, tips, or guidance to get the best use from your product moving forward. Please contact us directly at support@bentgo.com or 657-275-3738, and having your order information handy will allow us to assist you quickly. Thanks again for letting us know. We appreciate the opportunity to make things right. Thank you, Jessica Bentgo Customer Support

Hi Disappointedduck, Thank you for taking the time to share your experience. We’re sorry to hear about the paint chipping on your Bentgo MicroSteel lunch box — we understand how disappointing that can be, especially when you’ve invested in a product you expect to last. Bentgo products are backed by our warranty, and our team would be happy to help. We can also review care recommendations with you to help keep your lunch box looking its best over time. Please feel free to reach out to us directly at support@bentgo.com or 657-275-3738, and we’ll be glad to assist. If you have your order details available, that will help us get things resolved quickly. Thank you again for bringing this to our attention, we appreciate the opportunity to help. Thank you, Jessica Bentgo Customer Support

Hi Phopho, Thank you for purchasing our Bentgo MicroSteel Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com