Hi. Thank you for sharing your experience with your LG OLED65C5AUA TV. We understand how important it is for the remote to perform reliably, and we appreciate you pointing out the repeated thumb‑wheel issue. We want to make sure your LG OLED TV is working the way you expect, and your feedback about the replacement wait time is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see how we can assist with your remote control issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on your LG TV Remote: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT ^James

Hello. We appreciate you sharing your experience with your LG OLED55C5PUA TV, and we want you to feel confident that we’re here to support you. It’s great to hear you’re enjoying the overall performance. Power‑cycling can help temporarily, but reviewing your network connection, checking for app updates, and ensuring the TV’s software is current can help keep streaming smooth for longer periods. Our guide walks through steps that can improve playback stability and reduce lag: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899 If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James

Hi, Luis. We appreciate you sharing your thoughts and feedback regarding your LG TV, model OLED55C5AUA. To help optimize the system stability and screen runtime of your unit, we recommend performing a thorough power reset by disconnecting the power cord from the wall outlet, pressing and holding the physical power button on the television for ten seconds to clear residual energy, and ensuring all connected media cables are tightly secured. For comprehensive technical insights on managing your display performance, please visit this helpful guide at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944?srsltid=AfmBOoqcg63RCGyaOisikIywZhYvo0rqHvoXDwzF9BDKHgWuqiG8fyGY. We want to help ensure your entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hey there! Thanks for the review. Always great hearing your OLED is delivering that bright, clear picture and easy setup. If you ever need help with anything, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Hi! We appreciate you sharing your excitement about your LG OLED TV. It’s fantastic to hear how much you’re enjoying the stunning picture quality and immersive sound — nothing beats that cinematic feel when watching your favorite movies. It definitely sounds like your setup is delivering the experience you were hoping for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Tim. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. To help with your new setup you can adjust the pointer speed and size in the Accessibility menu to make the Magic Remote easier to navigate. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi there, we understand and appreciate you sharing your experience with the 55 Inch Class LG OLED evo AI C5 4K Smart TV 2025, model OLED55C5PUA. It’s great to hear how smooth the setup was and how much you’re enjoying the stunning picture quality. The ultra‑thin profile is one of the standout design elements of this next‑gen OLED, and it’s wonderful to know it made an impact. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hi. Thanks for sharing your thoughts about your LG TV. It’s great to hear the picture quality is stunning, and we appreciate you being upfront about how you feel regarding the remote. The Magic Remote does have a different layout than traditional remotes, and while many features are built into the pointer and wheel, we understand how important quick‑access buttons—like mute—are for everyday use. For reference, you can check out the LG Magic Remote guide here: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT To allow us to properly investigate the details of your specific product model and to see how we can assist with your remote issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello! We appreciate you sharing your thoughts on your LG TV, and it’s great hearing how much the screen performance impressed you. The contrast and deep blacks on an LG display really do stand out. We also value your feedback on the software and interface—insights like yours help us continue refining the overall experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Yonairi! We’re thrilled to hear how much you’re enjoying your LG TV. It’s wonderful knowing the HD picture, beautiful design, and cinema‑like experience are all hitting the mark for you. Your recommendation means a lot, and it’s great hearing the brand continues to impress you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com Thanks for choosing LG! #LifesGood ^James.