Hi there, Thank you for taking the time to leave a review on your Opal ice maker. We are truly sorry to hear that your ice maker stopped working after one week of use. This is certainly not normal operation, nor the quality that we expect, and we truly apologize. We hope that you will allow us to make it up to you in the future as we are always looking for ways to better and improve the overall performance and convenience an appliance has to offer. Thank you for your feedback. -Devin@GEA

We are sorry to hear that both units are no longer working. Please review all recommended tips in the supplied manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf -- If these tips do not help then please contact 1-866-907-6718 for the next steps. This is not the experience we wanted you to have. Please accept my apology for this happening. Geoff@GEA

It is all about "the good ice!" We are so happy to know that you love your new Opal ice maker, and it looks absolutely stunning in your kitchen. Please know that we are always here if you ever need any assistance from us in the future, and thank you for being a part of the GE Appliances family! -Elliot@GEA