Hi there, We're so sorry to hear about the issues you've experienced with the Opal ice maker. This is not the experience that we want for you, and we appreciate you bringing this to our attention. We will be sending your comments over to our small appliance team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that you will give out products another chance in the future as we continue to improve. -Charlie@GEA

HI - Thank you for sharing your thoughts on your fabulous Opal 2.0. It makes us so very happy to hear you say you love the unit and that it makes perfect ice every time. This is the type of feedback we strive for when we produce an appliance and we're so glad you feel this way. All our best! Vikki@GEA

We are happy to assist you with your Opal icemaker. We understand the importance of an appliance operating outside of the warranty, and we encourage you to call the Opal department at 866-907-6718 for further assistance with this machine due to the warranty status.