We’d like to clarify some information regarding the operating sounds of your unit. You can find a detailed list of normal operating sounds for your Opal here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If you suspect the sound you're experiencing is not part of normal operation, we recommend contacting our Opal Support team at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM EST.

Hi there, it makes us so happy to hear that you are loving your new Opal Ice Maker and the convenience of having quickly produced refreshing nugget ice right at home! If you haven't already, we recommend that you connect your Opal to the SmartHQ app which allows you to control, monitor, and create a personalized ice schedule, all from your phone to further enhance your experience. You can learn more about connecting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000061490. Thank you for taking the time to share your positive review and being a part of the GE Appliances family! -Eliza@GEA