Hi - While we delighted to hear you love your new icemaker, we are sorry you are having issues with water leaking when you pull the bin out to get ice. During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. If you have not already done so, please install the drip tray included with your icemaker. If this does not resolve your issue please review page 19 of your owner's manual for information regarding your warranty coverage -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf -- We apologize for any inconvenience this may cause you. Kind regards - Vikki@GEA

Oh no! We are so sorry to hear that your fourth unit is not working properly. This is never something we like to read, and it is completely understandable how frustrating it would be to deal with repeated issues. For this inconvenience, we sincerely apologize. The Opal ice maker does have some specific set up steps along with care and cleaning steps that need to be followed to prevent issues. Please take a look at pages 6-13 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf - Also, please verify that none of the vents are being blocked, as this could impact performance. If you are still experiencing issues after following all the steps above, we recommend contacting our support team at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We hope that you find this information helpful, and please feel free to reach out to us if you have any additional questions in the future. -Elliot@GEA