Hi, there, We're delighted to hear you're happy with your new Opal Ice Maker and the terrific ice it makes! Anytime you have questions or concerns you can contact our Opal Ice Maker support team at 1-866-907-6718. They can also be reached at myopalservice.com. Your feedback is really appreciated and we hope you stay in touch. Best wishes! - Sharon@GEA

Hi there, we're terribly sorry about any issues you may have experienced with your ice maker. If you have any specific issue we could help with, please e-mail us here: https://www.geappliances.com/ge/service-and-support/contact.htm - We look forward to hearing back from you and wish you the best. - Guy@GEA

Oh no! We're so sorry to hear that your ice maker has broken down and know what a pain that is to deal with. You will need to contact Opal support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. They will be able to assist you since your product is still under warranty. Let us know if you have any questions. Kind regards. Mike@GEA

The thawed ice will be recirculated back into the reservoir. If the ice maker does not keep ice frozen in the ice bin please refer at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602