Wow! We're honored to wear the badge of "Best B-day present ever!" Thanks so much for allowing us to be a part of your special day, even if just in this small way. We know that this Opal's delicious, chewy ice will be enjoyed in many birthday celebrations to come. Please reach out if you need anything! We're glad to help. Welcome to the GE Appliances family and happy birthday to you! Cheers, Kelsey@GEA

Hi there- Thank you for taking the time to review your Opal ice maker. We are so very sorry to hear you've had this same issue with your Opal three times We can understand your frustration and would like to get a little more information from you. We will be reaching out to you via email, please be on the lookout. We appreciate your patience in waiting to hear from us. -Krystal@GEA