Thank you so much for choosing GE Appliances for your home. We love the feature that it creates the perfect-size ice pellets for your beverages. The setup is super easy and it begins to make ice immediately.

Hello. we are glad to have you as part of the GE Appliances family. We fully understand the love for this ice machine. we are glad that you are using the WiFi ability of this product. Especially when you eat ice. Be safe and healthy. Geoff@GEA

Hi there, we're terribly sorry about any issues you may have experienced with your ice maker. If you have any specific issue we could help with, please e-mail us here: https://www.geappliances.com/ge/service-and-support/contact.htm - We look forward to hearing back from you and wish you the best. - Guy@GEA

Hey there, we're so happy to know that your Opal is not only looking great, but working great as well. You make a great addition to our GEA family and we're so excited for your future with your Opal! Guy@GEA

We are so sorry that you had to trash your Opal icemaker due to lack of assistance. We recommend contacting our Opal support team at the link below if any assistance is ever needed with these machines. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35716