Hi there, we're so pleased to see you're loving the ice your new Opal is making, but sorry you're unhappy with the operating sounds. We understand how this could be annoying for you, so this is certainly some valuable feedback we'll be happy to share with our Opal team. We're happy to have you in our GEA family and we're wishing you the absolute best. Guy@GEA

The thawed ice will be recirculated back into the reservoir. If the ice maker does not keep ice frozen in the ice bin please refer at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602

Hey there. While we appreciate you choosing the Opal icemaker for your home, we’re sorry to hear you’re having trouble with it constantly defrosting and not making ice. We can imagine how frustrating this must be. For help with this, please reach out to our Opal Support Line at 1-866-907-6718 or online at myopalservice.com. We’re wishing you the best. -Gina@GEA

This is awesome! Thank you so much for taking the time to let us know how it's going with your new opal ice maker! This unit has great features and you'll never run out of nugget ice thanks to a large capacity ice maker that makes up to 1.6 pounds of fresh ice per hour and holds up to 3 pounds at a time!