Hello, thank you for taking the time to leave this review. We are glad to read that you love the unit, but we can definitely understand how frustrating it would be to have to unplug the unit every once in awhile. This is not something we would expect you to have to do, and we sincerely apologize for this hassle. If the sound that you are hearing is more of a "squeak" which impacts performance, this indicates the defrost cycle is beginning as ice builds up around the components. More frequent squeaking usually means that the cycle is having some trouble running due to mineral buildup in the system. This is easily remedied by running a cleaning cycle with white vinegar. More information on how to do this is on page 9 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf If this issue continues to happen, you can reach out to our dedicated Opal support team at myopalservice.com or by calling 866-907-6718, M-F 8-8 EST. If you ever need any assistance from us in the future, please feel free to reach out. -Elliot@GEA

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker is leaking water and ruined your floor. That is the last thing we want when someone chooses our appliances. We recommend referring to the troubleshooting steps at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641 If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718. Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances