We are so very sorry to hear your icemaker is no longer making ice and continues to go into Defrosting mode. We can imagine how disappointing this is. Information and troubleshooting tips for the issue with defrosting can be found on our support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724. For help with the machine not making ice, please view the support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628. If the above support pages are unhelpful, please reach out to our Opal Support Line at 1-866-907-6718 or online at myopalservice.com. They’re always ready and happy to help. All the best. -Gina@GEA

Hello - Thank you for posting a review on your Opal. So sorry to hear that it stopped working soon into its lifespan and that this has happened twice. We can totally understand how that must be disappointing and we sincerely apologize. If you haven't done so already, please reach out to our support team at 866-907-6718 or online here: https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Please know that we're always here to help if anything ever comes up. -Mikayla@GEA