Hi there, Thank you for leaving a review. We’re sorry to hear how disappointed you are with the performance of the BlastBoss, and we understand how frustrating it can be when a product doesn’t meet your expectations for power, especially for outdoor use. To explore ways to get the best use out of your unit, or for further product support, we recommend reaching out to our support team using the link below. Support Page: https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hello Nina, we're sorry to hear your BlastBoss arrived with missing parts. We'd recommend reaching out to our Customer Service team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET, so we can review your purchase and assist with obtaining any missing components. Warm Regards, SharkNinja