Hello Dear Consumer. Thanks for taking the time to leave your review. We are very sorry to hear about this experience. Beads are filled by weight, not volume. The weight of beads in the pack and the number of washes you can expect to get from the pack is stated on pack. The bottle may not appear to be full as space is left for product to settle. Bottles are not designed to be filled to the top since there needs to be space in the bottle to help with pouring. If there is less than what's stated on the pack please give us a call at (800) 888-4246.