Hello there! Thank you so much for the wonderful review on your new LG WM3420CW! Reading your note truly made our day. Wow—15 years of loyal service from your last LG washer is amazing! Thank you for trusting us again to keep your clothes fresh and clean. We are so glad to hear the new AI cycle is already hitting the mark and keeping things nice and quiet around the house. We love having you as a longtime part of our community. Here is to another 15+ years of happy laundry days! If you have any questions regarding the features of your washer, feel free to contact our LG support team, who is always ready to assist you. Have a wonderful day! Life's Good! https://www.lg.com/ca_en/support/contact-us/

We truly appreciate your comparison with your previous 22-year-old Kenmore, and we completely understand that moving to a modern LG Front Load Washer can feel like a big change! Today’s eco-friendly washers are designed to operate a bit differently, using longer, ultra-gentle tumbling and high-speed spin cycles to thoroughly clean your fabrics while helping save water and energy. We understand that this may also result in differences in noise and cycle duration compared to older models, especially one you’ve been familiar with for so many years. Your feedback is very valuable as it helps us understand how our products are experienced in everyday use. If the noise ever feels more like a heavy vibration or unusual sound rather than normal operation, we’re always here to help check simple setup items such as leveling or installation to ensure optimal performance. If you ever need assistance, our LG Care team is happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/. Thank you again for sharing your thoughts and for choosing LG—we truly appreciate your support.