While I love the ice it produces and the ease of use, at about the 1 year mark the unit began to leak. I am regularly finding water underneath the unit. And it is not just from what drips onto the tray. Unit has been cleaned and descaled repeatedly since purchase.

It’s a great product only when it’s working for the short period but when it’s not working it’s trash! Barely worked for over a year, had to have the first one replaced. Second just out of warranty and won’t stop making a loud noise! They won’t sell you new parts for machine! Complete trash! No help. A 500 dollar product should last longer than a year or even over year and half. Ridiculous.

I love it when it works but despite all my efforts of troubleshooting, Phone calls, cleaning it constantly goes into defrost mode several times an hour and more times a day than I can count. I've had the problem since the first week of my purchase and it still continues. Would not recommend.

The ice is almost like the ice you get at Sonic or some other places except it is just a little less airy and soft. I chew on ice all day due to dry mouth from medications and this doesn’t break my teeth. I have only had it for a few weeks but I already having an issue with it. When the ice fills up and stops making more, it will not resume making ice when it melts down or you use some. I have to turn it off then back on to make it work. Other than that, I love it.

Ice machine pumps out ice quickly, simple to use. Ice is good quality. Downsides: not insulated super well, water has condensed in the basket window with no way to take apart to clean. App scheduling interface and capabilities are a bit confusing and difficult to navigate. Fairly heavy, cumbersome to move around for cleaning. Can get loud at times, not sure why. Replacement parts seem insanely expensive or impossible to find. Quite a bit of water drips into tray when you take it out to get ice. Wish you could take back apart to clean inside better.

Easy to install, easy to clean. Ice comes out in consistent nugget size every time. One note, while it does start making ice within about 30min, I do feel like you need to give it an hour or two before you have a full bucket of ice. Pricey item so if it’s not in your budget I wouldn’t stretch for it, it’s just ice after all. However if you can afford it, it has been such a fun treat and has made each drink more delicious.

My wife and I are obsessed with this machine. As the title suggests, we are thrilled with the ice. The only thing I did not understand is why an ice machine needed to have wi-fi. The answer is it doesn’t. We hooked up the wi-fi several days after starting the operations, and that’s when the machine started screwing up, not making ice when it was needed, or saying “add water” when the side tank was completely full. We disconnected the wi-fi and all is well in the world again. Highly recommended.

Loved it at the beginning, lasted less than 2 years. I would have expected at least 5 years for the cost this unit. I followed all the instructions and recommended maintenance and only used distilled water. The machine still looked brand new and we probably would see 2-3 gallons of water a week making ice. It started to slow down and eventually ran hot and the water pump seemed to start working incrementally so the machine would only make about 2 cups of ice a day.

Ice maker is great. Easy to clean, setup and make ice. The ice is soft and chews easily for those who like to eat ice. Not a high volume machine but it keeps up with me eating ice all day long. Had issues with the shipping to my home, but once it arrived, it has been great. Use it every day, all day long.

So far so good! Quite a few steps to set it up, but very clear instructions and not difficult at all. I’ve had it for a week. I love it. The only issue I’ve had is getting the side tank to properly provide water to the main unit but other than that it’s been great.