Hey there, Thanks so much for sharing your review with us. Our apologies to hear that you have been having some issues with your ice maker and we definitely understand how aggravating that is. We do recommend contacting Opal support if you haven't done so. You can contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Reach out if you have any questions. Take care. Mike@GEA

We are so sorry that you had to trash your Opal icemaker due to lack of assistance. We recommend contacting our Opal support team at the link below if any assistance is ever needed with these machines. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35716

Wow! We're honored to wear the badge of "Best B-day present ever!" Thanks so much for allowing us to be a part of your special day, even if just in this small way. We know that this Opal's delicious, chewy ice will be enjoyed in many birthday celebrations to come. Please reach out if you need anything! We're glad to help. Welcome to the GE Appliances family and happy birthday to you! Cheers, Kelsey@GEA

Hey there, we're very glad that you're loving your new Opal. Stay icy! -Mikayla@GEA