Hi there, it makes us so happy to hear that you are loving your new Opal Ice Maker and the convenience of having quickly produced refreshing nugget ice right at home! If you haven't already, we recommend that you connect your Opal to the SmartHQ app which allows you to control, monitor, and create a personalized ice schedule, all from your phone to further enhance your experience. You can learn more about connecting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000061490. Thank you for taking the time to share your positive review and being a part of the GE Appliances family! -Eliza@GEA

Hey there, we're thrilled that your new Opal is meeting all your nugget ice needs. Stay icy! -Mikayla@GEA

Hello, Unexpected noises can be concerning, especially when they’re coming from an appliance that you just purchased, and this is not something we want or expect from our products and we encourage you to reach out directly to the Opal support team so that we can get this resolved for you. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST, or you can fill out the form at the site linked below and someone will reach out to you. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA