My family absolutely Loves it!!! Open, plugin, add water....ICE! We set a schedule so that every morning my wife has ice to take to work. The machine is a workhorse! Keeps up with us even when we're working outside in the heat. An incredible addition to our kitchen!

Great quality ice machine! There is a little issue but I can deal with it. The design that the meted ice water goes back into the fill tank is great, except that means when you open to get ice, the condensation on bottom of ice tray drips water all over the counter. Other than that- this makes the best nugget ice!

Product works fantastic! Easy to use, wifi was a little weird to set up, but once we got it working it's super nice. You are able to set it up on a schedule. It lets you know when it needs to be cleaned through the app.. Makes wonderful ice quickly and it's rather quiet for an ice maker. Over all extremely pleased with this product! I had the original Opal ice maker and it died on me after a little over 2 years. This one is greatly improved!! Totally love it!!

We have enjoyed the ice maker but it sounds like a cat screeching. I have tried fixes online which work for a day and then start again. Big disappointment for the money spent. A year warranty is ridiculous when it’s a faulty product without the option of an extended warranty.

This ice is the best! A couple things I wish were different are how often it needs cleaned- the ice starts tasting funny after a few days and the machine needs cleaned... didn’t expect it to be this often and it’s a little bit of a process to clean it. Also the hq app constantly says no internet when I have full internet- so I have to close out and try again just to chance one thing on a schedule, and often times even closing out of it, it does the same thing- it’s super frustrating! Am I glad I have it? Yes. Would I spend this amount on it knowing what I know now? No!

I love it - was purchased for my office and love the pearl ice and it's perfect for my office. little to no cleaning on this if you use filtered water. as the holding water container empties just fill it up and your ready to go again. that easy. Kind of expensive but you get what you pay for. I've been hearing around of 3 different other cheaper machines that others have purchased and they've already stopped working and I've told them MINE is still going with no issues.

This ice maker is one awesome appliance. I have tried other nugget ice makers and the Opal beats them all hands down. It makes ice very quickly which is great since all five of us are getting ice through out the day and have never run out. The Opal is no louder than a mini fridge when it's running. It's very easy to setup and maintain.

Overall the product works exactly as expected. Easy to understand and operate. The only thing that baffles me is why you would have to pay extra to add the side tank on when it should be standard because even with the side tank we’re constantly having to refill. Maybe we just drink a lot (just two of us).

I thought I wouldn't need an ice maker, but here we are. I've had this machine for the past few weeks now and it has been great for me and cooling down here in the Southern heat! I was getting tired having to fill ice trays and storage buckets with water and ice over and over again so I decided to splurge on this. This machine makes ice so quickly and that lasts so long! It's really made my beverages outside of just water a lot more enjoyable. It's aided by an app if you decide to use it which allows you to schedule ice making which is neat. I do wish the lighting inside was a bit better to see if the machine is dirty or if the bulb was changed to something that could kill bacteria.

Best Christmas gift ever! An Ice maker that makes the “good ice” is a must have. All of my drinks seem to taste better. Super easy to set up and ice is made very quickly! Doesn’t take up much cabinet space and very convenient!! Love everything about this!!