I purchased in 2020. 1st machine ran for a few months and then became very intermittent and then quit. I sanitized regularly, used good RO water. My only recourse was to get a refurbished replacement. It took 10 weeks through their warranty provider. After 24 hours, it developed a bad leak. Another 10 weeks to get that replacement and the 3rd machine does not pump water so that it can make ice. Unbelievable. There is absolutely no way there are hundreds of positive reviews for this piece of junk. 3 machines. 3 different issues. Almost a statistical impossibility that this could occur with a well designed, well made appliance. I DO NOT RECOMMEND this product regardless of how tempting the opal ice is. The only thing worse than the machine is the warranty support from the 3rd party that handles this product for GE. I know why they farmed this out!!

Ice maker was expensive and the family LOVED it for the 1st few weeks. It started to make noises when making ice and we cleaned the system several times. One of which we allowed it to soak and run vinegar. The noise grew and grew until we couldn't take it anymore. We returned it and purchased a significantly cheaper one to try our luck again since peer reviews validated my issues with brand/model.

I love the ice it makes, and it takes about 2 hours or so to make a good amount of ice. The ice maker is for a family of 2, plenty of ice and never ran out of ice between 2 people, even when we use large 40oz containers. There are a few flaws, cleaning is not that easy. I wish the cleaning is easier or have less things to clean. The second is, you can't connect a water line to this. For something that I need to refill twice a week, I'm willing to split off the fridge line to this ice maker. Especially, I don't use the fridge to make ice any more. The noise is a bit annoying if you're in the same room or the next. But it's fine. Last gripe about this, water drips once you open door to get ice out. The tray it comes with does catches it. With the flaws, it's still a very good ice maker. One thing you should consider is to use filtered water and not use tap water. Tap water (depending where you live), it could make you clean this more often. Leaving hard water in the lines are very hard to clean. I don't use the GE filter because it didn't seem like it would be as good as my own water filter. The price is a bit high for a "ice maker" but if you like the nugget ice, or like chomping on ice and you got the money for it. This one is legit.

Get into it! Yes, Opal isn't cheap but when you've been home for a year, you need something to look forward to. At 4:30 p.m. party lights, party music and how party ice automatically turn on to let me know it's happy hour. Also, we unplugged opal to repaint the backsplash and it emailed me! It said it had been offline for 48 hours and to come check on it! It also provided me contact information if I had technical issues. If the robots are coming and they are like this, sign me up!

This is our third attempt with this ice maker, and the third time we have returned it. This one did not work properly from arrival, so perhaps it was damaged in shipping (although the packaging showed no obvious damage). But given that we have tried two of these before, and they both failed within three weeks, we are inclined to think it is a design issue. Which is a shame because this machine makes our favorite kind of ice, it runs quieter than the non-GE ice maker we have replaced it with, and the side reservoir is great for our large family. But oh-for-three is hard to argue with.

I have been looking at the Opal for over a year and finally gave in and bought it. Why did I wait so long???!!! It was very easy to set up and made the first nuggets within 20 minutes. It is very quiet and looks great on my countertop. Our friends are ordering one for their house after "experiencing" it this past weekend!

We were so tired of the ice maker on our refrigerator getting jammed and needing repair so we bought this ice maker. We love the ice that it makes and it is was cheaper than one call to the appliance repair man. Great quality, easy to use, and economical for the amount of use it gets.

I was hesitant at first spending the money on this product. However,!!!!! GE has surpassed my expectations again!!! I have read several bad reviews about this product. I have found if you follow the easy installation instructions all will be fine. I have not had any issues. It is pretty quiet. A little heavy but I feel like that makes me feel like it is made well. Perfect ice. I bought this mainly because my family is coming over for a few weeks and they go through all of my ice. Well, I fixed the issue. Now they will think I am sophisticated.

Currently I own an Opal Ice Maker Model#OPAL01GEPKT. I believe we bought it in early 2019. The machine has always performed to my expectations. There were times in the beginning that I had issues but read the manual and the GE online website for additional tips. #1 Clean the machine with 1 teaspoon bleach mixed with 5 cups of water and rinse at least three times every seven days. It is not a big deal and have learned to add it to our kitchen clean up after dinner. #2 Every two months I would run white vinegar through the cleaning cycle and keep it in the machine for at least 18 hours then drain and run clean water through at least 3 times. This sound like a pain but understand what water can do to the system even though we use distilled water only. Calcium still has a way of getting in the system. #3 Keep vents open and un obstructed on both sides allowing for the coil to suck in air for cooling similar to what an air conditioner return air does in your house. #4 I found it very helpful to vacuum the vent which houses the coil and sometimes I would spray a can of condensed air into the vent to keep the coils clear. As of this week, we started hearing a loud rattling. After inspecting the machine I realized it was the fan motor that cools the coil. It eventually stopped working. Since the machine is close to 4 years old I decided rather than try to fix it if even possible due to age, we purchased a new model. I am in real estate management and understand the intricacies to refrigerated equipment and know that most sealed systems cannot be fixed. We feel that we got our money's worth out of the ice maker and was satisfied enough to purchase a new one. However with anything that has water running through it, you still have to perform maintenance. I hope this review will help others in deciding if the Opal Ice Maker is worth the purchase which we feel it is.

So I've wanted this little nugget ice maker for awhile. Finally convinced the husband to splurge on it because let's face it it's a little pricey. The only thing is when you open the bin after overnight, it leaks a lot. I assume because the ice has been sitting and is melting. That's only if you open all the way, but otherwise it's very convenient and I love the little nuggets!