Hi there, Thanks for taking the time to leave a review. We appreciate hearing your feedback about the Opal's optional filter. We're always looking for ways to improve our appliances. If you'd like to see a parts breakdown of your unit, as well as the contact info for those parts and for Opal service, you can click here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/XPIO13SCSS/1/0/0/0/OPAL_ICE_MAKER We hope this helps! We hope you're able to use your Opal soon so that you can enjoy that nugget ice. Best wishes Michael@GEA

Hello there, thank you so much for reaching out with this review. We are really sorry to hear about your experience, and it is completely understandable how frustrating it would be to not be able to get the use you need out of your ice maker. We are really sorry about this experience, and would appreciate the opportunity to earn back your business. Please feel free to reach out to us in the future with any additional questions or concerns. -Elliot@GEA

Hi there - Thank you so much for sharing your review. We appreciate knowing how everything is going. We're so glad that you are enjoying the icemaker so far. This model is perfect for this delicious summer drinks. We are going to share one of our support articles that goes over normal noises that can heard during ice production and other modes. This way you can know if something is abnormal. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 Thank you again for the review. We hope you have a great week. - Jonathon@GEA

Hi there, we're so pleased to see you're loving the ice your new Opal is making, but sorry it's running louder than expected. We understand how this could be aggravating to deal with, so we'll be sure to share your comments with our Opal team so that they can review them for future reference. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out. We're happy to have you in our GEA family and we're wishing you the absolute best. Guy@GEA

We love to hear that you and your family are pleased with your new Opal Ice Maker! Thanks so much for the positive feedback. We're pretty fond of this unit as well. Easily pair your ice maker’s built-in WiFi with the SmartHQ app to monitor device status and schedule fresh ice. Plus, receive automatic software updates that include the latest ice maker features and access voice control capabilities through Alexa and Google!