Hello - We appreciate your review! It's nice to hear you find this ice maker very convenient in making extra ice for your family. We are pleased you are enjoying the quality and value of your purchase. We're confident you will enjoy this model for years to come. Please know we are always here for any questions or concerns. Have an amazing day! -Shayla@GEA

Hi - We hate to hear about the issue you're having with the sound level of your ice maker and apologize for your inconvenience. Based on your description, we would recommend seeking warranty service. You can view the details on page 19 of the owner's manual - https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.61148652.1968827781.1645973608-727603807.1639067503 - Kind regards - Vikki@GEA

Hi there, Thanks for taking the time to leave a review. We appreciate hearing your feedback about the Opal's optional filter. We're always looking for ways to improve our appliances. If you'd like to see a parts breakdown of your unit, as well as the contact info for those parts and for Opal service, you can click here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/XPIO13SCSS/1/0/0/0/OPAL_ICE_MAKER We hope this helps! We hope you're able to use your Opal soon so that you can enjoy that nugget ice. Best wishes Michael@GEA

Hello there, thank you so much for reaching out with this review. We are really sorry to hear about your experience, and it is completely understandable how frustrating it would be to not be able to get the use you need out of your ice maker. We are really sorry about this experience, and would appreciate the opportunity to earn back your business. Please feel free to reach out to us in the future with any additional questions or concerns. -Elliot@GEA

Hey there! So glad to hear that you are enjoying the nugget ice and design on your Opal. We also understand how certain sounds can be a bit tedious and even concerning. The ice maker will produce a few sounds due to the nature of its design and components. Also, any hard surfaces like walls and countertops can cause these noises to be amplified. You can learn more about these sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If you believe the sounds made by your Opal are not normal as highlighted above, we strongly suggest reaching out to the Opal Support line at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. Thank you for being part of the GEA family. If you have any more questions or concerns, please reach out again! Pablo@GEA