Hi there- Thank you for taking the time to leave a review on your Opal Ice Maker- your feedback is very important to us. With that being said, we are so sorry to hear that you are experiencing this issue with your ice maker. We understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. What you have described above does not sound like normal operation, and we would recommend that you contact Opal Support at 1-866-907-6718, M-F 8-8 EST or on their website at the link below: https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc We hope this helps. Again, we truly apologize for the inconvenience. Thanks for your review. -Devin@GEA

Hey there, we really appreciate you letting us know how well and quietly your new Opal is running! We appreciate your loyalty to us and we're glad to have you in our GEA family. Guy@GEA

Hello there. We can certainly understand how disruptive sounds like this coming from your ice maker may be. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. The following link describes the sounds or noises that are normal and what may be creating them. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If you have any further issues we recommend that you reach out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST We hope you are able to get this resolved quickly. -Charlie@GEA