We'd like to help you with your Opal. Please refer to the troubleshooting tips in the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289 If your Opal Ice Maker still doesn't work and these tips did not resolve the issue, you can contact Opal Ice Maker Support, or call 1-866-907-6718, M-F 8-8 EST, for further assistance.

We are sorry to hear about your icemaker making sounds when plugged in. We want to help out with this. You can check through this article to view all the normal sounds your icemaker can make during operation. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276). If you suspect that the sounds isn't normal, we suggest getting in touch with our support team at 1-866-907-6718.

While we're happy that your icemaker is making amazing ice, we are so sorry that it won't stay online. The SmartHQ connectivity is such a cool feature with this model and we hate that you don't have access to it. We also apologize that you haven't heard back from the support team - we know how disappointing this must be. We encourage you to reach out directly to our Connected Home Support team at 1-800-220-6899, Monday through Friday 9 a.m. - 11 p.m. EST, Saturday through Sunday 9 a.m. - 3 p.m. EST, or through email connected@help.geappliances.com. They are your best resource for answering questions or addressing concerns about the SmartHQ app. We hope this is insightful. Thank you for being a part of our GE Appliances family! Take care, Kelsey@GEA