Greetings! Thanks so much for taking the time to leave a review on our website regarding your Opal Ice Maker. Your feedback is very important to us! With that being said, we are sorry to hear that you have not heard back from anyone to initiate a warranty claim. We would like to do what we can to provide a resolution. An agent is going to be contacting you directly via email. Please respond back to this email at your earliest convenience. Thanks for your review! Again, we truly apologize for the inconvenience. -Devin@GEA

Hello, We’re so sorry to hear that you’ve had such a negative experience with your Opal. We know that the nugget ice can be an important part of your kitchen experience and we understand how frustrating it can be when you experience a lot of issues with your nugget ice maker, and this is not something we want or expect from or products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker is leaking. This isn't something we would expect from our products. We recommend referring to the troubleshooting steps at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641 If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718. Thank you for connecting with us. Have a good day. -Charlie@GEAppliances

We're sorry to hear about your Opal no longer producing ice. We'd like to help out. We recommend trying out an electronic reset. This can be done by removing the power cord for 2-3 minutes, then plugging it back in. You can also try out the steps located in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 If you are still experiencing issues, we recommend contacting our support team for additional assistance. They can be reached at 1-866-907-6718.