Hello - Congratulations on your new ice maker! We're thrilled to hear you are enjoying the quality of our nugget ice, along with the performance and appearance. Our goal is to provide an exceptional consumer experience. We are confident you will enjoy your Opal for years to come. Welcome to the GE Appliances family, and thank you for writing a review. We are always here if you need anything. Have a great day. -Shayla@GEA

Hi, We're sorry to hear your Opal needed to be replaced. Having this happen after 8 months can be unexpected and this isn't the seamless experience you deserve. It's good to hear you will be receiving a replacement and we appreciate your patience throughout this time. If you have any questions, please visit myopalservice.com or call 1-866-907-6718. Thank you. -Sylvia@GEAppliances

Hello - Thank you for checking in and leaving your feedback. We understand the inconvenience this causes, and we are truly sorry for any disappointment and frustration this has caused. With that being said, here are a few things you can try to correct the issue with ice production: - Ensure that the opal has plenty of water in the reservoir. - Check that the ice bin is pushed all the way in place. - Try to reset the Ice Maker by unplugging the unit for 3-4 hours. We would recommend referring to the article link attached below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice. If this does not correct the issue, you will need to contact Opal Support to initiate a warranty claim. You can reach them at 1-866-907-6718, or online at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Again, we truly apologize for the inconvenience. We hope this helps. -Charlie@GEA

Hello. Thanks for sharing your feedback. We hate to hear of the experience you have had with your Opal. We can understand how much of a headache this must have been, and we apologize for the inconvenience. One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA