Hello, Thanks for reviewing this amazing ice maker! It's always great to know that our customers enjoy how well it performs and its ease of installation. Thank you for your vote of confidence! Mike@GEA

Hi! We're extremely happy to learn you like everything about your new ice maker! We do strive to provide quality products and we appreciate hearing that this machine is easy to clean and makes plenty of ice for you and your family. We're sure it will continue to serve your needs for a long time to come. Reach out to us again should you have questions! We're here and always happy to help. Kacie@GEA

Hi - We're delighted to hear how pleased you and your family are with the "good ice" this machine produces. You have chosen a great model that will serve you well. All our best! Vikki@GEA

Hello- We appreciate you taking the time to share your review. We are sorry that you are having an issue with your Opal Ice Maker. We can understand how upsetting it is when a new appliance isn't working well for you. This is such a great model that truly has the best ice and we want to help you get it working again. Please take a look at the troubleshooting tips in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ga=2.88717723.1273034755.1681147056-2092837760.1668014705&_gac=1.247269808.1680825266.EAIaIQobChMI4u6V_7mW_gIVqBNMCh13ugatEAAYASAAEgIjgfD_BwE We hope this helps and your Opal is working again for you soon. For parts or warranty, contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA

Hi there - Thank you for reaching out. We're terribly sorry to hear your Opal ice maker has stopped working, and you are experiencing trouble with a replacement. We can certainly understand how aggravating this would be and we apologize for any inconvenience this has caused you. Please know our Opal machines come with a limited one-year warranty. We want to make sure you are speaking with the correct team. For Opal support, you can go to myopalservice.com, or you can also call that department at 1-866-907-6718 from Monday through Friday, 8am to 8pm EST. Let them know your model and serial number. Please reach us directly should you have any questions or concerns. We are confident our Opal service team will be of great assistance moving forward. May you have a great day. -Shayla@GEA

Hi there! Thank you for your feedback. We are so sorry to hear that your Opal icemaker has not lived up to your expectations when it comes to consistently operating. This is not the consumer experience that we want or strive for. We will be sure to share these comments with our product design teams, so the necessary improvements can be made. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA