This wonderful ice maker produces 1.6 pounds of ice produced per hour. We're thrilled to hear you're enjoying the ice, and we're confident it'll continue to be an asset in your home.

We are thrilled to hear your Opal ice maker is working great for you! This model offers rapid production, delivering your first batch of ice in 10 minutes or less and producing up to 1.6 pounds of ice per hour. It also features built-in Wi-Fi and voice control, allowing you to monitor status, schedule fresh ice, receive software updates, and access voice commands through Alexa or Google. Thank you for choosing GE Profile for your home!

We're glad to hear you love the ice our Opal produces, and we'd like to help with this issue with it not working correctly. If the Opal doesn't appear to have power at all or isn't making ice, we recommend disconnecting it from power for three to four hours before reconnecting, to reset it. Additional tips about what to check if the Opal isn't making ice are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628. We'll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.

We'd like to assist with the issue you're having with getting connected. Information about getting connected is available on page 14 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. If you continue to have an issue with connectivity, please call the Connected Home Support Line at 1-800-220-6899. They are open Monday - Friday, 9am - 11pm ET, and Saturday - Sunday, 9am - 3pm ET. That team would be glad to assist you. We love this model, especially the included side tank that eliminates the need for an outside water source and allows you to produce up to three times more ice. We're confident you'll be enjoying craveable, chewable nugget ice from this Opal for years to come!

We'd like to assist with your Opal no longer working. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.

We appreciate you reaching out and providing your feedback. We want to help you with your filter. Please review page 11 in your manual. https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf This link will also provide some helpful information. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35280