We're glad to hear that you are satisfied with ice. Although, we'd like to assist you with the normal operating sounds. Please refer at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276

Hello - Thank you for checking in and leaving your feedback. We understand the inconvenience this causes, and we are truly sorry for any disappointment and frustration this has caused. With that being said, here are a few things you can try to correct the issue with ice production: - Ensure that the opal has plenty of water in the reservoir. - Check that the ice bin is pushed all the way in place. - Try to reset the Ice Maker by unplugging the unit for 3-4 hours. We would recommend referring to the article link attached below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice. If this does not correct the issue, you will need to contact Opal Support to initiate a warranty claim. You can reach them at 1-866-907-6718, or online at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Again, we truly apologize for the inconvenience. We hope this helps. -Charlie@GEA

Hi there, Thanks for taking the time to leave a review. So sorry to hear about the issues you've had with your Opal, we're sure this would be frustrating. If your reservoir is full of water but the unit is still calling for you to add water, we'd recommend unplugging your unit for about 30 seconds and then plugging it back in; this can sometimes reset the internal electronics. You can also try the tips laid out in the following article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.177179815.346839939.1657542214-450628325.1656676200 If none of these tips help, then we'd recommend reaching out to OnPoint to warranty assistance. You can contact them by visiting myopalservice.com or you can contact 1-866-907-6718, M-F 8-8 EST. We do hope this is helpful! If you have other questions or concerns, know that we're happy to help. All the best, Michael@GEA