Hi there - Congratulations on your new Opal ice maker! We are pleased to hear your family is enjoying the quality of our nugget ice. You all are very innovative in the way you are using it with your fridge. We are confident you will enjoy this ice maker for years to come. Welcome to the GE Appliances family. We hope you all have an amazing day! -Shayla@GEA

Hello, We’re so sorry to hear that your Opal failed unexpectedly. It’s always frustrating when any appliance has issues, but it can be even worse when it’s something so new and this is not something we want or expect from our products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your review and please know we are here should you need us in the future. -MichaelB@GEA

Hi - We truly appreciate your loyalty to our GE brand and are confident you will be delighted with your new Opal. Should you need any cleaning or operational information here is a link to the owner's manual for your model -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf -- Thank you for trusting us to provide the "good ice" for you and your family. Kind regards - Vikki@GEA

We'd like to assist you with the squeaking noise on your ice maker. Please note that if the unit is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. We recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.

Keeping this icemaker clean is imperative to the production of ice in this unit. We have provided some cleaning instructions for this icemaker here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062600 https://products.geappliances.com/appliance/gea-support-search-content?contentId=39931