The ice maker makes the nugget, 'Sonic' ice that was desired. However, it is quite loud (especially as it ages and marches toward its demise). Lasted 3ish years and support spends time telling you to do what you've already done, but then there's no real fixing it. Don't really love disposable products, can't these be built to last and/or built to be fixed?

I would highly recommend this ice maker! My parents received one as a Christmas gift and we loved the “good ice” so much we purchased one as well as my brother’s family too. I don’t think I will ever be able to have any other ice again. The only downside is the noises it makes while making the ice, but it is well worth it!

I’ve had my profile for 3.5 years now and love it. It makes enough ice for the whole family. I fill my water jug with ice every morning and the ice is full again within an hour or so. It does make some noise but it’s not loud. The only issue I have is the unit is easy enough to clean but the hoses cannot be replaced without taking the unit apart which I wouldn’t attempt. That aside having ready made nugget ice always on hand is great!

We pretty much love everything about this icemaker the only thing that would make this better is if there was an option for a water line in to feed the machine that would make this ice machine hands-down without a doubt the absolute best ice machine on the market

This icemaker was absolutely wonderful at first. The icemaker is actually incredibly quiet and looks great. However even if you clean it per instructions and only use filtered water it will eventually stop working. It will tell you it is out of water despote a full tank and side tank. I've tried everything. Even watched YouTube videos. I wouldn't buy this model. It will break down shortly after using it and it won't be something you can fix.

This is the second one I purchased, the first after 3 months made a high squealing noise and it’s loud and many people with same issue can be found. It says it’s defrosting but it just quit so I bought a second and 3 days later it’s squealing as well. Love the ice it makes but hate the machine and being woke up at night.

Didn’t think we would Use it. Kids bought it for us for Christmas. But it has come in handy. After a year we did get some loud noises coming from the gear box. Had to oil bearings and now it is back to running. It will keep up with four grown men drinking whiskey and coke!

We loved having this machine. Even using filtered water I think it requires cleaning a little too often. Regardless, I have cleaned the machine approximately once every seven to eight days as it would stop making sufficient amounts of ice and spend most of the time defrosting. The biggest problem I have had is the consistent "Add Water" error. Sometimes I would get lucky and a cleaning cycle would clear the issue. Other times it was extremely difficult to get it to work. Now, 1 year and 12 days after purchase it has stopped completely and will not make ice or clear the "Add Water". As much as we loved it I would not recommend the purchase of this item.

The dentist says I shouldn't chew ice. Probably true, but we compromised and this ice maker is da bomb. Great for drinks and other ice related needs too. Easy to use and quiet. Highly recommended if you love ice just like fast food restaurants used to use, but don't go to fast food restaurants because they are also not good for you and pretty gross. I'm eating ice right now!

It’s really nice looking and the ice is great. But mine stopped working consistently after two weeks and then stopped working altogether within another week. Seems that the pump was the issue on mine. So far, the warranty has seemed to work smoothly. Hopefully the replacement works and it’s just a one off. I always assume the best, but keep in mind the negative reviews as well. When it does work, it’s amazing, but could have issues. For the price, it’s hard to justify.