Purchased this for our home (family of 7) and we have used it 9 months with no issues! Highly recommend this ice maker if you are looking to purchase one for your home. Easy to follow maintenance steps and overall great ice maker! Delish nugget ice!!!

We've had to replace our ice makers 5 times now in the last 6 years. The first 2 were the 1.0 model, each lasting over one year. Customer service, I'm grateful, usually responds in a timely manner. The third was replaced with the 2.0, which lasted almost a year initially; the last 2 didnt make it 2 days before it started making loud noises. We're trying to hang in there Opal but it's a hassle having to keep returning these. My suggestion, re-engineer the motors, pumps, and so on. They are NOT working as they should from the get go and these are New, not rebuilt replacements. How is it they are getting worse instead of better? Find out where the ball is being dropped and fix it, Please! Good luck!

Omg I love this machine soooooo much! My entire family enjoys it...when I allow it LOL. This was the absolute best purchase I've made in a while. Being able to start my ice maker before I even leave work has been a big help and I love it more and more each day.

This ice maker performs exactly as we needed it, to ensure our family of four never runs out of ice. We each drink up to 100 ounces a day of cold water and drinks so this machine is impressive, which makes the cleaning and water refill well worth it!

I use to have to stop at certain places within our town to get chewable ice. Now I have a steady supply right at home! The app allows you to program the run time on the machine so the ice is ready when you are. I've even turned my machine on remotely before I left work!

Two factors really delayed our purchase of the GE Profile Opal nugget ice maker - shockingly high price, and - lower daily capacity than the standard countertop ice maker (24 lbs instead of the typical 26 lbs) HOWEVER, here is why the GE Profile Opal nugget ice maker is well worth it: #1 - in the last 5 years we've gone through at least 5 or 6 countertop ice makers. They are super difficult to clean. They either stopped working within a year or the internal plastics broke. The last one we had was so dirty we used bleach/water and it corroded the chrome plated parts that touch the water to make ice. In other words, we've spent almost as much in total as the price of the GE Profile Opal! #2 - although the standard ice makers make 26 lbs per day, the internal baskets are small (with just enough for maybe two cups-full of ice) and stop producing ice until you take some out of the basket. There are four of us at home and there was NEVER enough ice for all of us! With the GE Profile Opal, because it is nugget ice (small pieces) and the basket holds a lot of ice, we can easily fill up 5 or 6 cups completely full of ice and it makes more fairly quickly. 24 lbs per day all of the sudden seems more than adequate! #3 - the standard countertop ice makers are virtually impossible to clean. I've actually broken the plastics on at least two of those machines while cleaning and one of them stopped working after a cleaning. The GE Profile Opal is still a bit of work to clean as you have to drain water through the tube from the back, but it's much easier and better! #4 - nugget ice is just the BEST ice!!!! Sorry, I know that is a personal perspective but WE LOVE IT. A great day for us was going to Sonic and get a drink with nugget ice. Now we can do it at home!!! If the GE Profile Opal fails before at least 5 years, Frankly, I will be VERY upset but at this point we are super glad we purchased it. I do which is was a bit less expensive but if it last 5 years, it is very much worth it.

The Opal 2.o has exceeded al expectations. It provide high quality nugget ice and does so in quick fashion! I have entertained three times with 8-10 guests and did not run out of ice at any time for several drinks per person! Very happy with this purchase.

The best ice machine EVER!! It's absolutely perfect. Perfect soft ice biggest!! It's quiet, you can use the app and set when you want it to make ice! It's incredibly indulgent, but after 3 cheap ice makers we researched, read all the good reviews and watched YouTube videos. It was clear this is the best model on the market. I'm thankful we bought this! With summer here, cocktails are a breeze and iced coffee is even better with nugget ice!!

The ice maker was easy to setup, and updated the software, I really enjoy being able to control certain features via wifi, and I made my decision to buy this product as opposed to others base on YouTube rating, it is a bit pricy but after using it I think it worths the price

I think it is simple to install and keep up, featuring a user-friendly design that is soft on teeth. Nevertheless, a few customers have mentioned problems with the noise level, including the pump producing loud sounds or clicking repeatedly. There are varying views on its functionality, cost-effectiveness, dimensions, and ease of cleaning.