This is a great icemaker. It makes ice quickly and it is so convenient to access the ice. It is so quiet when it is operating and has a soft light that illuminates the kitchen at night. One of my favorite aspects of the machine is that the ice is always fresh and you do not have to worry about the ice taking on smells from the food in your refrigerator such as onions. One of my favorite appliances in my kitchen.

We purchased one at work and I get ice everyday. I absolutely love pebble ice. I live where we have Sonic restaurants on every corner. There isn't any other place comparable when it comes to ice. This brings Sonic ice right inside my kitchen. This is a great purchase for pebble ice fans!!

I love the shape of the ice and how quickly it makes ice (20 minutes) my only wish is that there was a feature to stop making ice but still keep the current ice in there intact without having to turn off the machine. Other wise I Absolutley love it and use it everyday!

We love the ice and the machine so far but have only had it around 45 days it was easy to set up and was making ice in just a short time after it arrived. The capacity is small but for a family of two it is certainly adequate. Makes ice fast. Only item I can't get to work is connection to WiFi/Bluetooth. App says it can't find the appliance. Other than that it works great

Well so far so good. It came packaged good and was easy to assemble the extra water reservoir. Waited 6 hours to plug in and started it with no issues whatsoever. It's quiet and producing plenty of ice. I like the App for setting a schedule but i wish they would add a cleaning reminder after so many hours of operation. The ice is more solid of pellet form not like softer ice but is still chewable. I would recommend this to anyone who wants small nugget ice.

The initial cleaning and installation process was straightforward and easy. My unit has the optional water tank and that connected very simply it is very clean and sleek looking appliance and 20 minutes after installation I already have ice to enjoy.

We had to return this ice maker after 2 weeks! I understand that an ice machine makes noise. But the sounds coming out of this machine were so loud it would wake the entire house up at night. I tried cleaning, using filtered water, distilled water nothing helped. It's such a shame because when it works it's amazing! And i love that it has the side tank so you're not refilling. I want to try getting another one but I'm not sure it's worth the hassle.

We have only had this machine a few weeks, but it is a workhorse. It fits perfectly on the countertop and under the upper cabinets. As soon as we finished setting it up and turned it on, it started making ice about 20minutes later. Just like the instructions said it would. Being from Texas, we like ice and we like our ice not to melt quickly. For whatever reason, this ice stays icy longer than our regular refrig/icemaker ice. I agree, the unit is pricey, but you will not be disappointed.

I was excited to use this item. It worked great for about 4 weeks. Soon after it started making an awful noise. I did the suggested descaling and cleaning at about week three. at about 4 weeks, it started making an awful noise. After researching how to remedy, I discovered hundreds of other reviews of people having the same issues. I didn't want to deal with it long term so I returned the machine. This was the top rated ice maker on Consumer Reports but I'm not sure why with so many people having issues with them.

We bought this machine almost 2 years ago now. We are on our 3rd replacement, luckily covered under warranty, but that is almost up. The first one quit working just randomly and they sent us another and it has leaked from the bottom constantly, we recieved the 3rd one last night and now it won't stay running. Definitely not built to last for the money it costs.