15 Days after the warranty expired it is broken. I came in and it was making a loud banging noise so I shut it off. Then it made this screeching noise and shut off. I'm afraid to use it now. Expensive paperweight.

This machine has the ability to make ice very efficiently. We’ve had at least 20 people over on multiple occasions, and with the added side tank, we’ve never ran out of ice.

Way too expensive to not work at all times. Does not regularly make ice without having to shift the appliance. So very disappointed with this product.

[This review was collected as part of a promotion.] Both of my daughters have an Opal and they love theirs. They just gave my wife and me one for Christmas!

Works exactly like I wanted! Very pleased! Plenty of ice! Love having the side water tank, ability to schedule on/off times to ensure ice is plentiful when needed, the app when I need to turn ice machine & too lazy to get up. Great ice machine!!

[This review was collected as part of a promotion.] Ever since I found out it was possible to have a legit nugget ice maker in my home, I have longed for one. Finally 2025 was the year! It was a bit heavier than I expected. But I was still able to maneuver it into the house. The box opens around the bottom like a TV or other large appliance. I'm glad that I read the instructions and watched some YouTube videos about how everything worked and the cleaning process. I'm a bit disappointed at how often It's recommended that I clean it and don't know why they don't have a better system than popping the two tubes out and back into the plastic piece to drain it. Seems chinczy for such an expensive item. I would expect a nice quick disconnect drain hose with an on/off valve. The website said it didn't come with the filter so I ordered one. There was one in the box so I thought that was the one I ordered. But then another on showed up two weeks later? No complaints as the filters are quite expensive. I'm not a fan of pouring bleach into something that I intend to eat/drink out of. So I used vinegar as it cleans and descales and isn't poison. Hopefully that will be OK. I love the ice. It's just like Chick-fil-a. It makes it quick, it stays for several hours in the tray. then recycles the water as it melts back into the reservoir for reuse. I don't like having to take out the ice drawer to refill the reservoir, but that's better than if it was top fill, because the Opal barely fits under my cabinet. The reservoir seems to hold enough water to fill the drawer twice. I didn't get the external tank. I'm the only person who craves it in my home. So the internal reservoir is adequate. Be aware that it needs space to breath on the sides and I'm glad that I bought the quietist one, because we can still hear the fans and such a little bit in our living room. It's not as loud as our dishwasher. The phone app works great. I wish that the button labels on the front were legible at all. It takes a bright flashlight at just the right angle to see them. That's really stupid. If text is so offensive to the aesthetic, just put icons or something. But make them readable. Otherwise the buttons are worthless. I still don't understand why GE hasn't come out with a fridge that makes nugget ice. I just replaced all of our appliances and would have absolutely bought the opal model if one was available.

[This review was collected as part of a promotion.] This is the one appliance I never thought I needed but it has become our go to for every beverage. Size and capacity work for our family of 4… installed on a mobile cart and with the side tank it easily produces enough ice for our needs. It’s quiet during normal ice making cycles. Installation is easy … looking forward to buying another for my daughter and her apartment

[This review was collected as part of a promotion.] Love the nugget ice but this model has issues with the provided filters. Needs ‘cleaning’ often and can reduce production. Often says needs water but there is a full side tank and water in reservoir. Poor upgrades that don’t work well, software updates needed and machine is loud from many days of lack of water.

[This review was collected as part of a promotion.] Started off good... 16 months later it started squealing as it made ice. Now at 18 months we woke up to water all over the counter. Thought maybe there was an issue with the hose but when I leaned it back over the sink to get the rest of the water out I watched water leak out of the body of the ice maker. Also the water tank design is poor, we only run filtered water in it and it always has deposits in the tank when cleaning and you have the smallest opening to try and clean it out.

[This review was collected as part of a promotion.] I give it 3 stars because it does, in fact, make ice. I take away 2 stars because after only a couple of months of having it it will sporadically make an AWFUL noice to the point where I have to unplug it. We put it in the laundry room so it can make noise when it feels like it and we just know that there are no screech owls in the vicinity- it's just the ice maker. I tried to contact the company and got the runaround about trying to fix/replace it to the point where it was just easier to deal with the noise.