Hi, We thank you for taking the time to leave a review on your new GE 2-Slice toaster. Your feedback is very much appreciated! With that being said, we are thrilled to hear that you are pleased with your purchase thus far. We hope you will enjoy this small appliance for many years to come! Thanks again for your review! -Devin@GEA

Hi there - We're glad to know that you like the look of this beautiful toaster, though we are certainly sorry that it is inconsistently toasting your bread. This would be frustrating and we can understand your disappointment. We suggest making sure to check that the "Frozen" button is not selected. If that is not the case and selecting a higher setting does not work, we recommend taking advantage of your warranty to make a claim. You can call 1.800.GE.CARES (1-800-432-2737) to begin that process. We hope this is helpful. Please reach out if you have questions or concerns moving forward. All the best, Kelsey@GEA

Hello- Thank you for taking the time to leave a review on your GE Appliances toaster. We value and appreciate your feedback! We're sorry to hear that the toaster is toasting inconsistently. If you continue to experience issues with your small appliance, we recommend following the instructions listed on page 7 at the link below to initiate a warranty claim: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.221165723.2098085779.1686575110-1100713441.1674245189 Thank you for trusting GE Appliances for your home! -Devin@GEA