Hi Buster853, we're very sorry to hear your toaster settings haven't been working as they should. We'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. - Guy@GEA

We’re happy to hear that your new toaster has been toasting for you, and that you’ve been enjoying its sensational stainless-steel finish. We love the variety of shade settings on this model, and the extra-wide slots make it easy to fit even the thick bread.

We're sorry to know that you are less than satisfied with the quality of this appliance. We're constantly working to improve our products and will share your feedback with our product team.

Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA