Wow! Thank you so much for your kind words about this beautiful toaster. We're so glad that it's working well and you're finding it easy to clean. This is wonderful to know! If you need anything in the future, please feel free to reach out to us directly. We are always happy to help! Take care, Kelsey@GEA

Oh no! We're so very sorry to hear you're not pleased with your new toaster. This is certainly not the experience we want for you. Your comments are extremely important and will be considered by our product design team for review. Thank you so much for letting us know. We truly appreciate the feedback. - Tierra@GEAppliances

Hello, thank you for leaving a review, we appreciate your feedback. We are sorry to hear that your toaster is not toasting evenly. We know how disappointing it is to have a new product that doesn't meet our expectations. We encourage you to take advantage of our one-year warranty by calling GE Appliances Consumer Service at 1-800-432-2737. We will provide your feedback to our developement team for future enhancements. Please reach out if you need assistance. ~ Lisa@GEAppliances

Hello- Thank you for taking the time to leave a review on your GE Appliances toaster. We value and appreciate your feedback! We're sorry to hear that the toaster is toasting inconsistently. If you continue to experience issues with your small appliance, we recommend following the instructions listed on page 7 at the link below to initiate a warranty claim: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.221165723.2098085779.1686575110-1100713441.1674245189 Thank you for trusting GE Appliances for your home! -Devin@GEA