Hi there - We're glad to know that you like the look of this beautiful toaster, though we are certainly sorry that it is inconsistently toasting your bread. This would be frustrating and we can understand your disappointment. We suggest making sure to check that the "Frozen" button is not selected. If that is not the case and selecting a higher setting does not work, we recommend taking advantage of your warranty to make a claim. You can call 1.800.GE.CARES (1-800-432-2737) to begin that process. We hope this is helpful. Please reach out if you have questions or concerns moving forward. All the best, Kelsey@GEA

We’re happy to hear that your new toaster has been toasting for you, and that you’ve been enjoying its sensational stainless-steel finish. We love the variety of shade settings on this model, and the extra-wide slots make it easy to fit even the thick bread.