Good afternoon. Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see. Please feel welcome to refer to the warranty page, page 7 for contact details within the user manual. We have provided a link to the user manual below for quick access. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.179320679.2118729099.1694440848-614296079.1690837062 If you have any questions, feel free to connect with us. -Haley@GEA

Hello - Thank you so much for taking some time to get in touch and share your review. We are sorry to hear that you are getting uneven burning. For the best assistance towards this we recommend trying a quick electronic reset. This can be done by removing the power cord for 30 seconds and then plugging it back in. If this doesn't work, then we suggest taking advantage of the warranty and getting this replaced. You can initiate the warranty process by calling 1-800-432-2737 or visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm Let us know if you have any questions, we are always happy to help. - Jonathon@GEA