Hello, thank you for reaching out with this feedback. We can definitely understand your frustration with this toaster not quite performing as you would expect, and we are so sorry for the inconvenience this has caused for you. We would recommend adjusting the temperature dial upwards as needed, and also verifying that the frozen button is not selected. We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA

Hi there, thank you so much for taking the time to leave us this 5-star review! The details really count, and our design and manufacturing teams will be thrilled to know that their hard work has resulted in your satisfaction. Please know that we are always here if you ever need any assistance from us in the future. -Elliot@GEA

Good afternoon. Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see. Please feel welcome to refer to the warranty page, page 7 for contact details within the user manual. We have provided a link to the user manual below for quick access. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.179320679.2118729099.1694440848-614296079.1690837062 If you have any questions, feel free to connect with us. -Haley@GEA