Hello, we appreciate your review! We are glad to hear you enjoy the toaster but also understand the burden of not having one side toasted as intended. When using the bagel feature for 1 side toast, we suggest leaving the browning control to your preferred setting then insert your item into the slots with the cut side toward the inside of the toaster. This bagel setting is designed to only toast 1 side. If this does not work, taking advantage of the limited warranty can help as well. You can locate warranty information on page 7 of your owners manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf We hope the provided information helps. We are available for any questions or concerns. Shayla@GEA

Hi - We are so sorry to hear you find your new toaster inconvenient to use and appreciate you sharing your feedback with us. Your comments are very important to us and we will be happy to share this information with our product design team for future consideration. Regards, Vikki@GEA

We love this toaster as well-especially the seven shade setting which lets you customize the color of your toast to utter perfection - just the way you like it. Thank you again for choosing GE Appliances, we are confident you will enjoy this toaster very much!

Hello- We appreciate your purchase and are so happy to hear it matches your beautiful GE Appliances. This is a really nice toaster and we are sorry to hear you are having issues. Just so you know that if you are using the Bagel setting, it will only toast on one side. When using the bagel function, only one side of the elements is used for each slot - only the inner elements are On in Bagel mode. If you are using the regular toast feature and experiencing unevenness. We recommend reaching out to GE Consumer Service at 1-800-432-2737 and letting them know about this issue. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA