Hello, we appreciate your review! We are glad to hear you enjoy the toaster but also understand the burden of not having one side toasted as intended. When using the bagel feature for 1 side toast, we suggest leaving the browning control to your preferred setting then insert your item into the slots with the cut side toward the inside of the toaster. This bagel setting is designed to only toast 1 side. If this does not work, taking advantage of the limited warranty can help as well. You can locate warranty information on page 7 of your owners manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf We hope the provided information helps. We are available for any questions or concerns. Shayla@GEA

Hello there. Thank you so much for providing us with a review on your toaster. That 7 shade setting really allows you to enjoy a variety of toast options; thanks to multiple shade adjustability that delivers 7 shades of doneness from lightest to darkest, satisfying everyone's preferences! We love hearing just how much you have enjoyed this option. If there is ever anything you need, please feel welcome to connect with us at any time. It is such a pleasure to have you as part of our GE Appliances family. -Haley@GEA

The toaster may emit an odor when it's brand new due burning off the coils. It will disappear on frequent usage. We’re confident that you’ll be able to enjoy your appliance for years to come.

We advise you to take advantage of your warranty to get this toaster replaced. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.16770431.832851412.1733755395-507723860.1707936747

Thank you for taking the time to provide feedback. We are so sorry to hear that your toaster is not cooking evenly. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA