Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA

Toasted waffles and bagels galore! We’re so glad you’re enjoying your toaster and all its great features. 7 Shade Settings let you customize each slice just the way you like it—from lightly golden for your little ones to extra crispy for those who love a crunch. Perfect for busy mornings when everyone wants their toast done just right. Breakfast has never sounded better! Thank you for trusting us with your appliances.