We also love this toaster as well! The 7 shade settings allows you to make the perfect toast to your preference every time. This toaster does not have a crumb tray. We will pass your feedback on the tray along to our product team for review.

We’re happy to hear that your new toaster has been toasting for you, and that you’ve been enjoying its sensational stainless-steel finish. We love the variety of shade settings on this model, and the extra-wide slots make it easy to fit even the thick bread.

Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA