Congratulations on your new toaster! We're so glad to hear it's working well for you. We appreciate you choosing GE Appliances for your home.

Hi there - We're glad to know that you like the look of this beautiful toaster, though we are certainly sorry that it is inconsistently toasting your bread. This would be frustrating and we can understand your disappointment. We suggest making sure to check that the "Frozen" button is not selected. If that is not the case and selecting a higher setting does not work, we recommend taking advantage of your warranty to make a claim. You can call 1.800.GE.CARES (1-800-432-2737) to begin that process. We hope this is helpful. Please reach out if you have questions or concerns moving forward. All the best, Kelsey@GEA

Greetings - Thank you so much for the review and honest feedback. It means a lot to us. We're sorry to hear that this model hasn't really been performing well for you and that it hasn't exceeded your expectations. This is definitely not what we would expect from this model. We can understand the frustration. Again, sorry we let you down. Stay safe out there. Jonathon@GEA

Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA