Hi Buster853, we're very sorry to hear your toaster settings haven't been working as they should. We'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. - Guy@GEA

Thank you for taking a moment to share your thoughts on this toaster. We think you've made a great choice. We know this model is going to last you for many years to come. Thank you for choosing GE Appliances.

Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA