We know the importance of a new appliance operating as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. If you continue to have issues with the toasting in this unit, we advise you to take advantage of your limited warranty. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf

We would like to assist you with this toaster. We recommend taking advantage of your limited warranty to get this unit replaced. You can view your warranty details on page 7 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf