Hello there. Thank you so much for providing us with a review on your toaster. That 7 shade setting really allows you to enjoy a variety of toast options; thanks to multiple shade adjustability that delivers 7 shades of doneness from lightest to darkest, satisfying everyone's preferences! We love hearing just how much you have enjoyed this option. If there is ever anything you need, please feel welcome to connect with us at any time. It is such a pleasure to have you as part of our GE Appliances family. -Haley@GEA

The toaster may emit an odor when it's brand new due burning off the coils. It will disappear on frequent usage. We’re confident that you’ll be able to enjoy your appliance for years to come.

Hello, we appreciate your review! We are glad to hear you enjoy the toaster but also understand the burden of not having one side toasted as intended. When using the bagel feature for 1 side toast, we suggest leaving the browning control to your preferred setting then insert your item into the slots with the cut side toward the inside of the toaster. This bagel setting is designed to only toast 1 side. If this does not work, taking advantage of the limited warranty can help as well. You can locate warranty information on page 7 of your owners manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf We hope the provided information helps. We are available for any questions or concerns. Shayla@GEA

We're happy to assist you with the toaster. If you sense the burning smell then we recommend cleaning the toast crumbs on your tray. To clean the toaster, please refer to page 5 of the Use & Care manual at this link here: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.191057834.1487037558.1728310724-173084733.1722015086

Hi Nick Jack - We're so glad to hear you are happy with the appearance of your new 2 slice toaster and appreciate you sharing your feedback. We apologize for any inconvenience and will be sure to share your comments with our product design team. This can be used to aid us in future product design. Warranty details can be found on page 7 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001.pdf - Sharon@GEA