Hi JRD93, Thank you for sharing your experience with volume fluctuations on your TV. Here are a few steps that may help resolve the issue: 1. Turn off the Sound Sensor: Use the button located beneath the Samsung logo on the bottom of the TV. With the TV powered on, press the button to the left to turn the sensor on or to the right to turn it off. 2. Disable AI Sound Features: Some AI functions automatically analyze and adjust sound, which may cause volume to fluctuate. To disable these: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode. You can turn off all AI functions at once or toggle each setting individually. 3. Check for Firmware Updates: Keeping your TV up to date may improve audio performance: Settings > Support > Software Update > Update Now If the issue continues after these steps, please contact Samsung Support for further assistance at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website. ~ Samsung Ambassador

Hi ezgrider, Thank you for sharing your experience with the internet connection on your Samsung S90HD TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue: 1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart. 2. Check the Network Status. On your TV, go to: Home > top directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV. 3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists. 4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network. 5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available at the ‘Support’ link on our website. ~ Samsung Ambassador

Abby, Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your S90HD TV model to view or download the available guides. The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist

Hey wkande, Thank you for sharing your feedback on the picture quality of your Samsung S90HD TV. AI Mode is designed to adapt your TV’s image based on ambient lighting, content type, and your personal viewing habits. To adjust these features, navigate to: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode Features that can help with picture quality include: • Adaptive Picture > AI Optimized: Automatically adjusts picture settings based on lighting and what you're watching. • EyeComfort Mode: Reduces brightness and adds warmer tones based on time of day and room lighting. • AI Customization Mode: Allows the TV to recognize content types (like sports or movies) and apply your preferred picture settings for each. If you need additional assistance, we're here for you. Please call Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Ambassador