We're glad to hear you're pleased with your new toaster. Thank you so much for taking the time to post this positive review.

Hi, Thanks for your feedback. We're so sorry to hear you're having difficulty with uneven toasting and long toasting times. This sounds incredibly frustrating! If your toaster fails due to a defect in materials or workmanship, during the limited one-year, we'll be happy to either repair or replace it with a new or remanufactured product, or refund the purchase price of the product. Please have your serial number and your model number available when calling for service at 1-800-432-2737. We certainly want to apologize for any inconvenience you've experienced and hope you stay in touch! - Sharon@GEA

We value this feedback regarding your toaster. We can assure you that GE Appliances continues to review all products for possible improvement.